Support / Repair and Warranty / Customer Reapair Order (CRO) Request

CRO Request form

Please fill out the following form for us to process your unit(s). We require that you send one request per unit. Before sending us the unit(s), your request must be handled and confirmed. An email will be sent when we are ready to receive your repair unit(s).

Ensure that the package(s) of unit(s) sent to Westermo is marked with CRO clearly visible and does not contain any additional materials such as cables, antennas, etc.

Product information

Type of fault

Environmental specification

Error specifikation

Pre-approval

Shipping costs is paid for by the sender. Repaired products will be returned at Westermo's expense. Damage upon arrival must be reported within 30 days of receipt of the product. After 30 days, we will assume that the product was received in good condition.

By submitting your request, you agree with Westermo's warranty policy and understand that we may contact you to process your request and that your personal data will be handled in accordance with Westermo's privacy policy.

Thank you!

We have received your CRO request and will get back to you as soon as possible.

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