Enterprise level
Tailored for the most critical needs.
We recognize the importance of immediate and specialized assistance. With the Enterprise level you will benefit from a dedicated support contact, ensuring personalized and technical support services are always within reach.
Why choose Enterprise?
At the Enterprise level, we recognize the importance of immediate and specialized assistance. You will benefit from a dedicated support contact, ensuring personalized and technical support services are always within reach. We pride ourselves on offering the most generous rate discounts for both our support services and class training, adding significant value to your investment. For those seeking a custom-fit solution, we provide tailored services and training, available upon request to meet your specific requirements. Moreover, we offer an additional warranty, extending your coverage for up to eight years, reaffirming our commitment to long-term service excellence.
What is included in Enterprise?
• Online training - Free
• Class training - 15% discount
• PSIRT* support – SLA** 4 hours
*Product Security Incident Response Team
**Service Level Agreement
Learn more
We offer dedicated support, committed response times, and a customized service portal. Learn more about our service agreements by downloading the data sheet.
Download data sheetOur service agreements
Essential
Perfect for small-scale network installations when you need committed response time within one working day.
Enhanced
When you need committed response time within 4 hours to your support and cybersecurity requests.
Enterprise
Tailored for the most critical needs. When you need immediate and specialized assistance from your dedicated support contact.
Nuri Shakeer
International sales
Bitte nutzen Sie für Supportanfragen unser Support Formular