Support Services
Westermo Technical Support Services
Benefit from our industrial networking expertise and services
The world continues to be digitalised and size, complexity and importance of data networks are increasing by the day. Data communications are often business-critical, and failures cannot be accepted. To that end, Westermo provides professional services to ensure that your systems are supported by the most robust and reliable networks.
We have extensive knowledge and experience from many different industries, including industry-specific requirements and regulations, and the many different operating environments for industrial applications that can affect the design and function of the networks. Regardless of project size and complexity, Westermo is the right partner when you need expertise in designing, implementing, and managing the best network solutions.
Support Service Offer
On-site Service and Support
Westermo can provide on-site support to help diagnose the cause of a network issue and provide recommendations to fix the problem. Our experienced engineers not only have deep knowledge of our own technology, but usually all connected devices, equipment and systems as well.
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Commissioning Service
Westermo engineers can assist with the commissioning of your network. This can include product configuration and verification of functionality, factory acceptance testing (FAT) and site acceptance testing (SAT).
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Network Design Service
Westermo engineers can design complex networks involving a large number of routers, switches or radios based on your application requirement, and provide you with network design documentation that simplifies implementation.
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Troubleshooting Service
Westermo has a global team of support engineers able to troubleshoot network issues, provide qualified fault cause analysis and make specific recommendations for remedial actions.
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Network Optimisation Service
Westermo engineers can perform network optimisation to ensure it meets changing redundancy, security or legislative requirements. They can also help to improve the performance of networks that were poorly designed or configured.
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Network Security Service
Westermo can help you understand cyber threats and manage network security risks. We deliver more than just a product, providing advice on network configuration and management to provide protection against cyberattacks.
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4G Site Survey
Professional 4G (LTE) survey to give you confidence that a wireless router will work reliably in its intended location
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Professional support for industrial networks
Business efficiency
With Westermo products & support services you can lower your total cost of ownership and increase your ROI while having the time to focus on the core competencies within your business.
Knowledge and experience
Westermo instructors are experienced and have deep knowledge of not only Westermo equipment, but also often the connected equipment and applications, as well as experience from many different industries.
Dedicated local support
We have skilled and experienced support in our own offices in 13 countries, ensuring you get the industry expertise you need in your local language.
Carl de Bruin
International sales
For support inquiries, click here to contact Technical Support