Enhanced level
When you need committed response time.
The Enhanced level is designed for network installations, projects or sites where faster response times are required. You can expect a four-hour response time to your support and cybersecurity requests.
Why choose Enhanced?
Just like the Essential level, but with shorter response time and more discount on class training. The Enhanced level is designed for those who require more critical response times. We commit to even swifter attention to your support and cybersecurity cases – a response time of four hours. Continuous follow-up is a standard part of our service, guaranteeing that your issues receive the attention they need. Our online training is available at no cost, providing you with the resources to stay informed and skilled. Enjoy more generous rate discounts on our support services and class training, providing you with exceptional value. Additionally, we extend our warranty by three years, culminating in a comprehensive eight-year warranty period for total peace of mind.
What is included in Enhanced?
• Online training - Free
• Class training - 10% discount
• PSIRT* support – SLA** 4 hours
*Product Security Incident Response Team
**Service Level Agreement
Learn more
We offer dedicated support, committed response times, and a customized service portal. Learn more about our service agreements by downloading the data sheet.
Download data sheetOur service agreements
Essential
Perfect for small-scale network installations when you need committed response time within one working day.
Enhanced
When you need committed response time within 4 hours to your support and cybersecurity requests.
Enterprise
Tailored for the most critical needs. When you need immediate and specialized assistance from your dedicated support contact.
Carl de Bruin
International sales
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