Enhanced level

When you need committed response time.

The Enhanced level is designed for network installations, projects or sites where faster response times are required. You can expect a four-hour response time to your support and cybersecurity requests.

Icon for Service agreement Enhanced.

Why choose Enhanced?

 

Just like the Essential level, but with shorter response time and more discount on class training. The Enhanced level is designed for those who require more critical response times. We commit to even swifter attention to your support and cybersecurity cases – a response time of four hours. Continuous follow-up is a standard part of our service, guaranteeing that your issues receive the attention they need.  Our online training is available at no cost, providing you with the resources to stay informed and skilled.  Enjoy more generous rate discounts on our support services and class training, providing you with exceptional value. Additionally, we extend our warranty by three years, culminating in a comprehensive eight-year warranty period for total peace of mind.

What is included in Enhanced?

• Response time - 4 hours

• Online training - Free

• Class training - 10% discount

• Hardware - Up to 8 years

•  PSIRT* support – SLA** 4 hours

*Product Security Incident Response Team
**Service Level Agreement

• Access to customized service portal, serving as a central hub for all your Westermo product and service information. 

Our service agreements

 

Carl de Bruin

International sales

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