Services / Service Agreements / Essential

Essential level

Perfect for small-scale network installations.

At the Essential level, you are entitled to a committed response time within one working day, ensuring your support and cybersecurity cases are promptly addressed. A perfect match for your small-scale network installation, project or site.

Icon for service agreement Essential.

Why choose Essential?

At the Essential level, you are entitled to a committed response time within one working day, ensuring your support and cybersecurity cases are promptly addressed. Continuous follow-up is a standard part of our service, guaranteeing that your issues receive the attention they need. Our online training is available at no cost, providing you with the resources to stay informed and skilled. Additionally, you’ll benefit from rate discounts on our support services and class training, making professional development more accessible. Lastly, we offer a normal warranty of five years, giving you long-term assurance in the quality of our services.

What is included in Essential?

• Response time - 8 hours

• Online training - Free

• Class training - 5% discount

• Hardware - Up to 5 years

• PSIRT* support – SLA** 8 hours

*Product Security Incident Response Team
**Service Level Agreement

• Access to customized service portal, serving as a central hub for all your Westermo product and service information.

Learn more

We offer dedicated support, committed response times, and a customized service portal. Learn more about our service agreements by downloading the data sheet.

Download data sheet