Essential level
Perfect for small-scale network installations.
At the Essential level, you are entitled to a committed response time within one working day, ensuring your support and cybersecurity cases are promptly addressed. A perfect match for your small-scale network installation, project or site.
Why choose Essential?
At the Essential level, you are entitled to a committed response time within one working day, ensuring your support and cybersecurity cases are promptly addressed. Continuous follow-up is a standard part of our service, guaranteeing that your issues receive the attention they need. Our online training is available at no cost, providing you with the resources to stay informed and skilled. Additionally, you’ll benefit from rate discounts on our support services and class training, making professional development more accessible. Lastly, we offer a normal warranty of five years, giving you long-term assurance in the quality of our services.
What is included in Essential?
• Online training - Free
• Class training - 5% discount
• PSIRT* support – SLA** 8 hours
*Product Security Incident Response Team
**Service Level Agreement
Learn more
We offer dedicated support, committed response times, and a customized service portal. Learn more about our service agreements by downloading the data sheet.
Download data sheetOur service agreements
Essential
Perfect for small-scale network installations when you need committed response time within one working day.
Enhanced
When you need committed response time within 4 hours to your support and cybersecurity requests.
Enterprise
Tailored for the most critical needs. When you need immediate and specialized assistance from your dedicated support contact.
Carl de Bruin
International sales
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