Reliable axle counting solutions from Frauscher. Image: © Frauscher

A call for knowledge and collaboration

As a global leader in the railway signalling industry, Frauscher’s products often intersect with complex networking systems. Just like Westermo, they are a crucial component of a highly complex system that ensures continuous, cost-efficient, and essential services to the world – Trackside systems. Their development teams relied on Westermo’s technology for testing and innovation, while customer service and sales teams frequently supported clients in setting up and maintaining networks.

As their interactions with networks and systems expanded, so did the requirement for comprehensive training. Frauscher recognised their need for a partner who could not only provide just knowledge, but a solution tailored to their unique requirements. Enter Westermo Academy.

When Frauscher approached Westermo, our trainers took the time to understand the company’s obligations, goals and the knowledge levels of their diverse team. Keeping this in mind, our trainers were able to tailor the training to suit the intended participants.

Commitment to provide a solution

Since Frauscher and Westermo are global businesses, we understood that we needed to offer something more than just training. Working together, we established that the Certified Engineer: WeOS Switching and Routing program provided the perfect alignment.

In Austria, Frauscher team members completed the Certified Engineer WeOS program empowering over 30 employees from Frauscher’s customer service, sales, and development departments. The training was so well-received that Frauscher requested two additional training opportunities, ensuring even more employees could benefit. It wasn’t just product training, it was a transformation.

 A training room equipped for the Certified Engineer: WeOS Routing course

Going beyond expectations

The sessions took place on Frauscher’s home turf, in Austria, making it easy and comfortable for employees to focus entirely on learning. It struck a perfect balance between theory and hands-on practice, providing participants to work with real Westermo devices, guided by meticulously prepared workbooks. This enabled them to bridge the gap between classroom knowledge and real-world application.

What stood out most was the personalized approach the Westermo trainers supplied. With exceptional expertise and a knack for creating a relaxed yet engaging environment, they adapted the program to suit the varying knowledge levels of the group.

Results that matter

Today, Frauscher’s employees are more equipped than ever to tackle the complex challenges of networks, troubleshooting and maintenance. The development teams can push boundaries with new innovations, while customer service and sales professionals deliver unparalleled support. Frauscher now have an experience team, not just experienced people.
Beyond technical skills, the training fostered a deeper understanding of how Frauscher’s products integrate with Westermo’s technology, strengthening the company’s ability to provide holistic solutions.

A testimonial of trust

“We really enjoyed the course and working with Westermo Academy trainers. It was very convenient that we could carry out training in our own rooms, and there was a good balance between theory and practical exercises. To be mentioned, we really appreciated the huge effort which was made to allow us to practice on real devices, according to a very well-prepared exercise book. Overall, the atmosphere was great. Good humour, rewarding content, and the outstanding competence of the trainer, who understood the different knowledge levels of every participant and could adapt the program to our needs.”

Mario Baumgartner, Frauscher Sensor Technology

A partnership for the future

Frauscher’s journey with Westermo Academy is a testament to what happens when customer-focused organizations collaborate to drive excellence. For Westermo, this wasn’t just about selling a product or a standard training course, it was about empowering a team, solving real-world challenges and going above and beyond expectations.

Frauscher’s investment in their people, coupled with Westermo’s dedication to purpose-built solutions, sets the benchmark for collaboration and innovation in the railway signalling industry. Together, they’ve not only bridged knowledge gaps but also paved the way for a brighter, more connected future.